ARCANARESEARCH

Arcana AI use-case library

Browse 125 source-backed enterprise AI use cases.

Find credible analogs by function, industry, workflow pattern, evidence source, economics read, and build path. Arcana separates source facts from modeled value so weak evidence stays visible.

Library profiles

125

A and B evidence tiers

Source-backed

111

non-vendor source profiles

Vendor sourced

14

visible with caveats

Economics signal

54

quantified or modeled

Updated

Jun 23, 2026

latest profile run

Function mix

Customer operations62
Insurance operations33
Risk, legal, and compliance8
Sales and marketing8
Software and IT6

Evidence mix

Management disclosed99
Vendor sourced14
Company source7
Source repair needed3
Trade/source article2

Economics mix

Arcana modeled44
No cost signal yet43
Directional value only28
Quantified in source10

Library view

25 cases in view

001C.H. RobinsonLogistics & Supply ChainAI logistics agents for quotes, orders, capacity, appointments, tracking, and supply-chain optimizationCompany source says C.H. Robinson uses generative AI agents to provide price quotes, process orders, acquire trucking capacity, set appointments, check loads, and provide tracking updates.Company sourceQuantified in sourceAgentBuild pathProcurement/source-to-payTest pathBaseline first
002WorkdayEducation & WorkforceAI-assisted software engineering, API development, and product-delivery accelerationAI coding assistance accelerates API development, increases code contribution volume, and supports engineering output growth.Company sourceQuantified in sourceCopilotBuild pathCustomer support/contact centerTest pathTest now
003SelectiveInsuranceClaims, underwriting, and insurance operations automationAI supports claims, underwriting, policy, or insurance operations workflows.Management disclosedQuantified in sourceAutomationBuild pathFraud/risk/complianceTest pathWatch closely
004ModivCareHealthcareAI-powered NEMT member care, ride booking automation, and contact-center efficiencyCompany source says ModivCare implemented an AI-powered omnichannel contact-center platform using voice biometrics and machine learning to improve member care and automate ride booking.Company sourceQuantified in sourceAutomationBuild pathCustomer support/contact centerTest pathBaseline first
005UberTransportation & MobilityAI code-review agent for bug detection, security review, best-practice enforcement, and developer feedbackCompany engineering source says Uber built uReview, a multi-stage GenAI code-review system that comments on code, filters noise, captures developer feedback, and runs across Uber engineering platforms.Company sourceQuantified in sourceAgentBuild pathFraud/risk/complianceTest pathBaseline first
006DBS BankBanking & Financial ServicesEnterprise AI portfolio across customer experience, fraud detection, decisioning, employee support, and customer-service officer assistanceCompany source says DBS uses AI for customer experience, fraud detection, decisioning, employee support, and GenAI customer-service-officer assistance.Company sourceQuantified in sourceCopilotBuild pathCustomer support/contact centerTest pathWatch closely
007HippoInsuranceClaims, underwriting, and insurance operations automationAI is linked to Claims, underwriting, and insurance operations automation: By embedding Agentic AI directly into our claims workflow, our adjusters are operating at roughly 30% higher efficiency, and we believe that improvement is sustainable, not as a one-time gain.Management disclosedQuantified in sourceAgentBuild pathFraud/risk/complianceTest pathBaseline first
008AlbertsonsRetail & CommerceAI demand forecasting, computer vision, merchandising intelligence, labor scheduling, and supply-chain optimizationTrade source summarizing Albertsons' earnings call says AI demand forecasting, computer vision, automated insights, intelligent pricing, and generative AI scheduling are supporting inventory, fulfillment, merchandising, and labor workflows.Management disclosedArcana modeledForecastingBuild pathProcurement/source-to-payTest pathWatch closely
009AirbnbTravel & HospitalityAI-assisted customer support resolution and AI-enabled software deliverySource boundary says nearly 60% of engineer-produced code is written by AI, and Airbnb's AI assistant resolves over 40% of guest issues without a human agent, with faster resolution time.Management disclosedQuantified in sourceAgentBuild pathCustomer support/contact centerTest pathBaseline first
010Lowe'sRetail & CommerceAI-powered shopping assistant for online customer guidance and conversionSource boundary says Mylow supports over 1 million customer inquiries each month and that online customers who use Mylow convert at triple the rate of customers who do not.Management disclosedQuantified in sourceCopilotBuild pathCustomer support/contact centerTest pathBaseline first
011Etsy, Inc.Retail & Commercecustomer support, trust, safety, and marketplace experience operationsAI action not supported by current evidenceManagement disclosedArcana modeledAutomationBuild pathCustomer support/contact centerTest pathBaseline first
012SpotifyMedia & EntertainmentBackground coding agent for large-scale software maintenance, code generation, PR creation, and engineering workflow automationCompany engineering source says Spotify evolved its Fleet Management platform with background coding agents and Honk to perform large-scale code changes and open pull requests after checks pass.Company sourceArcana modeledAgentBuild pathDeveloper productivityTest pathBaseline first
013ShellEnergy & UtilitiesAI predictive maintenance for asset failure forecasting and engineer decision supportCompany source says Shell built predictive maintenance models to forecast equipment issues before they arise, provide 24/7 coverage, replicate the model across facilities, and free engineers from manual data analysis.Company sourceArcana modeledForecastingBuild pathCustomer support/contact centerTest pathBaseline first
014Williams-Sonoma, Inc.Retail & CommerceAI-personalized customer journey, product discovery, and customer-care automationSource boundary says the company extended AI further into the customer journey, scaled personalization, improved customer care automation, strengthened product discovery, and supported supply-chain efficiency.Management disclosedArcana modeledAutomationBuild pathCustomer support/contact centerTest pathBaseline first
015Dollar GeneralRetail & CommerceSupply-chain, inventory, and logistics automationAI is linked to Supply-chain, inventory, and logistics automation: We continue to pursue opportunities to drive greater efficiencies while lowering costs across the organization, including increased supply chain productivity, further simplification in our stores, inventory optimization and increased use of artificial intelligManagement disclosedArcana modeledAutomationBuild pathProcurement/source-to-payTest pathBaseline first
016CitiBanking & Financial ServicesWholesale-credit underwriting, transaction management, and portfolio-management workflow modernizationAI and workflow modernization support a unified wholesale-credit operating process across underwriting, transaction management, and portfolio management.Trade/source articleArcana modeledAutomationBuild pathFraud/risk/complianceTest pathWatch closely
017AccelerantInsuranceClaims, underwriting, and insurance operations automationThe source connects AI to Claims, underwriting, and insurance operations automation, but the embedded snippet is not specific enough for budget-grade implementation claims. Use the source link before treating this as proof of ROI or vendor usage.Management disclosedArcana modeledAutomationBuild pathFraud/risk/complianceTest pathBaseline first
018TD BankBanking & Financial ServicesAI and machine-learning support for AML remediation, KYC, transaction monitoring, and financial-crime risk assessmentTrade source quoting the earnings call says TD implemented machine-learning models in transaction monitoring, will deploy additional models, launched a KYC platform, and uses data-driven financial-crime risk assessment.Management disclosedArcana modeledDecision supportBuild pathCustomer support/contact centerTest pathWatch closely
019The Oncology InstituteHealthcareAI efficiencies across prior authorization, call center, and revenue-cycle managementAgentic AI augments prior authorization, call-center, and RCM workflows to reduce SG&A burden and improve patient-care operating metrics.Management disclosedArcana modeledAgentBuild pathCustomer support/contact centerTest pathWatch closely
020DocGoHealthcareAgentic-AI patient engagement and care-gap outreach automationSource boundary says DocGo is automating payer-provided patient-list outreach with text and agentic AI, doing more with fewer resources.Management disclosedArcana modeledAgentBuild pathCustomer support/contact centerTest pathBaseline first
021Oracle CorporationSoftware & Technologysupply chain, inventory, and logistics planningAI supports planning, procurement, inventory, logistics, or supplier workflow decisions.Management disclosedArcana modeledDecision supportBuild pathProcurement/source-to-payTest pathBaseline first
022Transport Corporation of India LimitedLogistics & Supply Chainsupply chain, inventory, and logistics planningAI supports planning, procurement, inventory, logistics, or supplier workflow decisions.Management disclosedArcana modeledDecision supportBuild pathProcurement/source-to-payTest pathBaseline first
023Ardent HealthHealthcareAI-assisted virtual nursing, patient monitoring, and provider coverageSource boundary says Ardent launched an enterprise-wide AI-assisted virtual care expansion spanning more than 2,000 patient rooms to improve safety, operational efficiency, and clinical talent utilization.Management disclosedArcana modeledCopilotBuild pathCustomer support/contact centerTest pathBaseline first
024GPKManufacturing & IndustrialSupply-chain, inventory, and logistics automationAI supports planning, procurement, inventory, logistics, or supplier workflow decisions.Management disclosedArcana modeledDecision supportBuild pathProcurement/source-to-payTest pathBaseline first
025HanoverInsuranceClaims, underwriting, and insurance operations automationAI is linked to Claims, underwriting, and insurance operations automation: We are advancing everyday innovation alongside operating model transformation by accelerating our quoting processes, improving speed to answer and in strengthening claims execution, we are delivering better outcomes for customers, agents and employees.Management disclosedArcana modeledAgentBuild pathFraud/risk/complianceTest pathBaseline first